Integrated sexual health services

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Summary of report content

Healthwatch Derby worked in partnership with Derbyshire Community Health Services- Integrated Sexual Health Services (DCHS-ISHS) to investigate who accesses these services, any barriers to the services, and what people like and dislike about the services. 

A survey, which was designed by Healthwatch Derby and DCHS-ISHS, was used to collect feedback. During the outreach period of 28th August 2018 to 22nd September 2018, Healthwatch completed 102 surveys. 

They found that most people who accessed these services lived in Derby City, and had not accessed another health service before using ISHS services. Over 1/3 of people said they had found barriers in accessing Derby's sexual health services, with the most common barrier being a lack of available appointments. Overall, people were happy with the service, but areas to improve were waiting times and staffing levels. 

A service provider response has been obtained in this report.

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Diagnosis
Remote appointments and digital services
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Sexual health

Details of people who shared their views

Number of people who shared their views
102
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
No
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