Insight report: patient experience of phlebotomy services at Walsall Manor Hospital

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Summary of report content

Healthwatch Walsall undertook engagement on phlebotomy services at Walsall Manor Hospital, after seeing a long queue for their services during a general outreach session.  They visited on 24 and 31 March to speak to patients.  They spoke to 58 people.

Overall people felt the phlebotomy service was professional.  Staff said they felt that since the pandemic, they felt that GPs had increased the number of patients referred.  There was no service in the evenings or at weekends.  There was a limited amount of seating in the waiting area.

The report has six recommendations and a response from the provider.

 

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Referrals
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Phlebotomy/blood tests

Details of people who shared their views

Number of people who shared their views
58
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