Insight report: patient experience of phlebotomy services at Walsall Manor Hospital
Download (PDF 722.33 KB)Summary of report content
Healthwatch Walsall undertook engagement on phlebotomy services at Walsall Manor Hospital, after seeing a long queue for their services during a general outreach session. They visited on 24 and 31 March to speak to patients. They spoke to 58 people.
Overall people felt the phlebotomy service was professional. Staff said they felt that since the pandemic, they felt that GPs had increased the number of patients referred. There was no service in the evenings or at weekends. There was a limited amount of seating in the waiting area.
The report has six recommendations and a response from the provider.