Insight report – Accessing health and social care services: Asylum seekers

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Summary of report content

Healthwatch Leicester wanted to explore the experience of accessing healthcare for asylum seekers living in hotels in Leicester.  They spoke to 90 people.

People experienced language barriers in accessing health and social care.

People's mental health was affected by living in hotels for long periods not knowing when their application would be processed.

Access to dental care was extremely difficult.

The report contains ten recommendations about education and information for asylum seekers.

 

 

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General details

Local Healthwatch
Healthwatch Leicester
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
80
Seldom heard groups
Refugees or asylum seekers
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