Insight: The public’s health and social care views – August to November 2023

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Summary of report content

Healthwatch North Yorkshire reports on key themes in the feedback they collected between August to November 2023. During this time, they heard from 263 people.

They heard about

  • GP services
  • Hospital care
  • Mental health support
  • Dentistry

Other themes included feedback about social care and NHS 11.

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Cancellation
Caring, kindness, respect and dignity
Medication, prescriptions and dispensing
Quality of treatment
Referrals
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General Practice (GP)
Health visitors including baby clinics
Hospital services- not stated
Maternity care
NHS 111
Pharmacy
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
263
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