Insight bulletin - September 2023

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Summary of report content

Healthwatch Surrey report on key themes in their data in September 2023.  During this period they heard from 134 people.

Key themes include:

  • Praise and thanks for care and treatment received
  • Positive experiences of accessing GP practices
  • Sharing feedback with hospitals
  • Not feeling listened to
  • Difficulties in accessing mental health support
  • Feedback mechanisms in care homes

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
134
Does this report feature carers?
Not known
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