Insight Bulletin - September 2022

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Summary of report content

Healthwatch Surrey report on key themes in their data from September 2022.  Key themes included:

  • Praise and thanks for GPs
  • Digital and language access to GPs
  • Urgent and emergency care waiting times
  • The impact on relatives of patients with mental ill health

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Caring, kindness, respect and dignity
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Emergency department (inc A&E)
General Practice (GP)
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