Insight Bulletin November 2025

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Summary of report content

Healthwatch Surrey report on key themes in the feedback they received since their last report in October.  During this period, they've heard from 152 people.

The report covers:

  • Thanks and praise for GP practices: kindness and respect
  • Complaints handling
  • Accessible information and reasonable adjustments
  • The need for recognition and support for carers
  • The digital divide

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Complaints
Consent, choice, user involvement and being listened to
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
152
Does this report feature carers?
Yes
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