Insight bulletin - November 2024

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Summary of report content

This is a summary report from Healthwatch Surrey. The report is based on work during October 2024.

There are four key areas within this report.

  • Thanks and praise for services that did well
  • Medication confusion
  • Lack of compassion shown in hospitals
  • Financial confusion and concerns causing stress for many

There is a feature on the ten year plan for the NHS and how to respond to the open call for comments by the UK government.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Medication, prescriptions and dispensing
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
106
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