Insight Bulletin May 2026

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Summary of report content

Healthwatch Surrey report on the latest key themes in their feedback.  Since their last bulletin, they heard from 169 people.

The report covers:

  • Thanks and praise for the reassurance and empathy shown by hospital staff
  • General practice appointments: digital access issues
  • Lack of information causing unnecessary confusion and concern
  • Summaries of the findings of their men's health and health information research projects

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
169
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