Insight Bulletin May 2025

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Summary of report content

Healthwatch Surrey report on key themes in the feedback they received in April 2025.  During that period they heard from 118 people.

The report covers:

  • Thanks and praise for GP practices
  • NHS dentistry
  • Patients not feeling listened to by GPs
  • Lack of communication about hospital waiting times

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
118
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