Insight Bulletin March 2023

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Summary of report content

Healthwatch Surrey report on themes in their data in March 2023.  During this period they heard from 111 people.

Key themes include:

  • Praise and thanks for the support and treatment received
  • Motivation for giving negative feedback
  • Adapting to a different healthcare system
  • The reality of life as a carer

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Complaints
Health inequality
Integration of services and communication between professionals
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General Practice (GP)
Maternity care

Details of people who shared their views

Number of people who shared their views
111
Seldom heard groups
Refugees or asylum seekers
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