Insight Bulletin June 2021

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Summary of report content

One of the statutory duties of Healthwatch Surrey is to share the experiences of local people with organisations who make decisions about health and social care services.  

Healthwatch Surrey’s monthly Insight Bulletins shine a light on some of the themes they have heard about over the past few months.

The themes highlighted in this month’s bulletin are:

  • Praise and thanks from the people of Surrey
  • GP access –untangling the drivers of frustration
  • Adult Social Care –confusion over finance
  • The cost to healthcare providers of poor patient administration

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Cost and funding of services
Remote appointments and digital services
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
0
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