Insight Bulletin - July 2021

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Summary of report content

Healthwatch Surrey report on some of the key themes in the feedback they have received on health and social care during July 2021.

The themes in this month’s bulletin are:

  • Praise and thanks from the people of Surrey about staff attitudes and services during the Covid-19 pandemic
  • People who are shocked that they seem to have been removed from their NHS dentist’s list
  • The consequences of long waits for Autism Spectrum Disorders diagnosis
  • GP receptionists – some unfortunate experiences
  • Hospital communications – how hospitals responded to their recommendations

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Diagnosis
Written information, guidance and publicity
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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