Insight Bulletin January 2024

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Summary of report content

This is Healthwatch Surrey's Insight Bulletin from January 2024. The bulletin is designed to highlight the themes Healthwatch Surrey have been hearing about and includes quotes from local people to provide context on these themes. Themes included in this bulletin include: 

  • positive about quality of care
  • less positive about communication
  • digital hiccups causing problems 
  • concerns with medical records
  • capacity to care

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Public consultation and engagement
Quality of treatment
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
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