Insight Bulletin - January 2023

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Summary of report content

Healthwatch Surrey report on key themes in the insight they received in January 2023.  These were:

  • Praise and thanks for the care people received
  • Barriers to GP access
  • The impact of not communicating with compassion
  • The impact of the wider determinants of health

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Remote appointments and digital services

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Ambulances and paramedics
Emergency department (inc A&E)
General Practice (GP)
Maternity care
Screening services and testing
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