Insight Bulletin - January 2022

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Summary of report content

Healthwatch Surrey report on key themes in the feedback they received from the public in January 2022.

The themes include:

  • Praise and thanks from people who have appreciated the care they received
  • The crucial role of unpaid carers
  • Lack of urgent NHSE dental care
  • The impact on patients of lack of integrated care

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Referrals

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Inpatient care/General inpatients
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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