Insight Bulletin: February 2026

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Summary of report content

Healthwatch Surrey report on key themes in the most recent insight they received.  Since their last report, they have heard from 201 people.

  • 36% of feedback relates to hospitals
  • 39% of feedback relates to GP practices
  • 10% of the feedback relates to mental health services
  • The majority of the remaining feedback relates to community and social care services.

The report covers:

  • Thanks and praise for hospital staff: giving an important sense of calm
  • Communication: a perceived lack of respect shown from staff
  • Experience of the local library independence courses
  • Sight loss

 

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Hospital services- not stated
NHS 111
Ophthalmology

Details of people who shared their views

Number of people who shared their views
201
Types of disabilities
Sensory impairment
Types of long term conditions
Blindness or severe visual impairment
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