Insight bulletin February 2024

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Summary of report content

Healthwatch Surrey report on key themes in the feedback they received during January 2024.  During this period they heard from 93 people.

The report looks at:

Staff interactions providing a positive experience

Mixed experiences of GPs

Pharmacy First

What good care means to people in hospital

Young people not getting the support they need

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Diagnosis
Medication, prescriptions and dispensing
Public consultation and engagement
Quality of treatment
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Inpatient care/General inpatients
Pharmacy

Details of people who shared their views

Number of people who shared their views
93
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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