Insight Bulletin: February 2021

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Summary of report content

Healthwatch Surrey engaged with over 100 people during February 2021 about their experiences of services during the COVID-19 pandemic.

The report found that there were positive experiences of attending COVID-19 vaccination clinics. They report that the type of vaccination queries has shifted from concerns about logistics to family members receiving vaccinations at different times and queries about when people are getting their second dose. People have begun to accept that assessments and treatments are being delayed but there is still significant impact on people due to this. Continued concerns are being reported around difficulties finding NHS dentists.

No recommendations were made in this report.

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Cancellation
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Quality of treatment
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)
Oncology and cancer care
Care home

Details of people who shared their views

Number of people who shared their views
100
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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