Insight Bulletin - August 2024

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Summary of report content

Healthwatch Surrey report on key themes in the insight they received in August 2024. During this period they heard from 140 people.

The report covers:

  • Thanks and praise
  • Overstretched services affecting quality of care
  • GPs: misunderstanding around triage and digital exclusion 
  • Confusion about weight loss support

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Lifestyle and wellbeing; wider determinants of health
Remote appointments and digital services
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Public health (inc healthy lifestyle services such as smoking cessation or weight management)

Details of people who shared their views

Number of people who shared their views
140
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0
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