Insight bulletin August 2024

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Summary of report content

Healthwatch Surrey report on key themes in their data since their last bulletin.  During this period they heard from 196 people.

The key themes are:

  • Thanks and praise
  • a lack of clarity and compassion in communication from hospitals
  • GP access and communication around it
  • Drivers and barriers to use of urgent and emergency care services
  • Information on social care

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Ambulances and paramedics
Care home
Dentist
Ear, nose and throat, audiology and maxillofacial services
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
169
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0
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