Insight Bulletin: August 2020

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Summary of report content

In July, Healthwatch Surrey collected 100 people's experiences of health and social care during the Coronavirus pandemic. 

The report found that people praised staff who delivered care during the pandemic. However, some people are reporting frustration about the slow return of services, where the consensus is that services remain inaccessible. People are finding the temporary funding arrangements for social care confusing, especially those who are new to care and undergoing reassessments. People commented on their discharge from hospital, often with very little information given to the patient and their family members. 

No recommendations were made in this report 

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cancellation
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
100
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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