Information & Signposting line social value report

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Summary of report content

Healthwatch Kent and Healthwatch Medway report on the impact their Information and Signposting team has had between December 2021 and February 2023.  During this period 1167 people contacted their information and signposting service in the past year.

243 of these people across Kent and Medway told Healthwatch how they had been impacted by their information and signposting service. Between December 2021 and February 2023, 160 people feel they have been supported to find the correct and relevant information and advice, 147 people feel listened to and less lonely, 17 people have been able to access health or social care services that they need and 15 people feel less anxious and stressed,

Healthwatch used WELLBYs, a social value tool, to estimate that these outcomes have generated between £525,000 and £800,000 worth of social value to the people for whom they have identified outcomes.

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General details

Local Healthwatch
Healthwatch Kent
Healthwatch Medway
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
1197
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