Information, signposting and feedback centre, August 2022

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Summary of report content

This report presents key themes from what Healthwatch East Sussex heard from the public and patients in August 2022.

  • GP services. Inaccessibility of appointments and long waiting times were major issues.
  • Dentists and dental services. Many people said they were struggling to find an NHS dentist taking new patients in East Sussex.
  • Hospital services. People contacted for support with complaints about their experiences, largely focused on delays and cancellations, poor communication and poor quality of care and treatment.
  • Pharmacies. Mixed feedback, with some positive and some negative experiences.
  • Other services. People reported challenges contacting adult social care, concerns about the appropriateness of care in care homes, and issues receiving appropriate NHS mental health support.

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General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cancellation
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Quality of treatment
Referrals
Remote appointments and digital services
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Day care centre (social care)
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
37
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