Information sharing and reporting

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Summary of report content

The report inform information from patients, carers and public contacting Healthwatch Lincolnshire to report comments, concerns, compliments and complaints for health and social care services.

A total of 326 health and social care experiences were shared. 105 were formally reported to Healthwatch Lincolnshire and a further 221 via the feedback centre. The period relates to 1st – 31st July 2016.

The top medical themes within the report include: GP; Hospital; Dental; Home care; NHS 111.

The top subject themes within the report include: Quality of care; quality of service; appointments; availability; access.

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General details

Local Healthwatch
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
NHS 111
Other
Home care/domiciliary care including personal assistants and personal budgets

Details of people who shared their views

Number of people who shared their views
326
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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