Information and signposting enquiries March 2023

Download (PDF 118.32 KB)

Summary of report content

Healthwatch East Sussex report on the themes in the information and signposting enquiries they received in March 2023.  During this period, they heard from 38 people.

The most common enquiry theme in March was Hospital services, with 11 enquiries, a large increase from five the previous month. These largely concerned having to wait too long for urgent treatment.

Six enquiries were from individuals unable to find an NHS dentist taking new patients. Four of these reported they were currently in pain and needed treatment.

Four enquiries received about GP services were regarding dissatisfaction with aspects of care including, feeling the GP was not taking their symptoms seriously, a surgery losing test results, and concern about a change of prescription.

Two of the three enquiries expressed concern about poor standards of care that had been received from community mental health services.

Would you like to look at:

General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)
Hospital services- not stated
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
38
Did you find this attached report useful?
0
No votes have been submitted yet.