Information and Signposting and Feedback Centre - what we heard in 2022-2023

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Summary of report content

Healthwatch East Sussex report on key themes in the feedback they received and from the information and signposting service they provided in 2022/23.  During this period, they heard from 622 people.

The five most frequent enquiry themes in information and signposting enquiries were:

  • GPs
  • Dentistry
  • Other services
  • Hospital services
  • Mental health

The five most frequent topics for reviews in their feedback centre were:

  • GPs
  • Hospitals
  • Pharmacies
  • Emergency care
  • Dentists

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General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Cost and funding of services
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
622
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