Independent review of the support needs of residents living at Kendal Court, Newhaven

Brighton and Hove City Council  commissioned Healthwatch East Sussex to undertake an independent review of the support needs of residents placed at Kendal Court in Newhaven during October and December 2018 following a number of deaths at Kendal Court in the preceding months. This review looks at how residents access services in and outside of their placing local authority and the extent to which living at Kendal Court has had an impact on their access to services.

Researchers gathered evidence through interviews with residents, with 29 people participating, many of whom were vulnerable and had complex health and social needs. 

The findings show that most residents relied on a range of support services, particularly GPs, housing support, and mental health services. While many were registered with a GP, very few were registered with a dentist. Satisfaction with services varied, with generally positive feedback about GPs but mixed experiences of housing and mental health support. 

A major issue identified was difficulty accessing services, particularly because many residents needed to travel to Brighton to maintain existing support networks. Travel costs and transport barriers significantly affected their ability to attend appointments and stay connected to family and services. 

Residents also reported problems with information and coordination of care. Many felt unclear about what support they were entitled to or how to access it after being moved to Kendal Court. Some believed they had lost access to services because they were no longer living in Brighton. 

Feelings of isolation, loneliness, and lack of safety were common. Although some residents felt safe, many reported concerns about antisocial behaviour, drug use, and building security. A number of residents also said they felt “dumped” at the accommodation and forgotten by services. 

The physical condition of the building and facilities also contributed to difficulties. Residents highlighted issues such as poor maintenance, lack of laundry facilities, limited security, and inadequate systems for accessing electricity. Basic items were often not provided when residents moved in, making it harder for them to settle.

Despite these challenges, some residents reported positive aspects, such as having their own private space, improved accommodation compared to previous situations, and support from local charities or the on-site caretaker. 

The report recommends better assessment before placing residents, improved access to services and information, additional on-site support or key workers, improved facilities, and stronger safeguarding measures to ensure residents’ health, safety, and wellbeing.