Improving services for refugees and asylum seekers
Download (PDF 436.26 KB)Summary of report content
This snapshot report was created by Healthwatch Wigan and Leigh as a summary of an engagement event that took place in September 2016.
The event, which was attended by 61 people, including the local authority, healthcare, voluntary and community groups, and service users, was looking at improving services for refugees and asylum seekers. The topics and themes covered were:
Asylum seekers
Refugees
Interpreting services
Language
Digital resources
Information
Volunteering
Peer Support
Service Transformation
Coordination
Information
GP’s
The comments collected around practical approaches and suggestions were grouped into the following categories:
- Transformation agenda
- Language support
- Volunteering and community groups
- What can local health and care commissioners and providers do
- Harness the technology/Better Management of information
- Ideas for further information / research
Four recommendations were made:
This snap shot report to be considered by Wigan Borough Strategic and Operational groups for asylum seekers and refugees. Who can use them to develop a local action plan
Wigan Borough Council and Wigan Borough CCG should give consideration to a pooled budgets approach to commissioning interpreting services.
Healthwatch Wigan and Leigh to consider further regarding a system of ‘GP experts’.
Healthwatch Wigan and Leigh to explore other work done on this subject within the Healthwatch network.