Improving hospital discharge

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire undertook research on the experiences of people discharged from hospital and their carers.

It shows that: 

  • Some things have improved since Healthwatch research in 2020, such as more people feeling involved in their discharge planning.
  • Challenges remain, especially around communication, delays in getting medication and lack of support for carers. 

The report includes: 

  • What patients and carers said about their discharge experience.
  • What went well and what could be better.
  • Clear recommendations for hospitals and care providers to improve the discharge process.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Discharge
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Discharge lounge/ discharge team/ discharge to assess
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
119
Does this report feature carers?
Yes
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0
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