Impact Report: Coronavirus Survey Results 4 May to 18 May 2020

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Summary of report content

Healthwatch Milton Keynes collected feedback from 101 residents about their experiences of healthcare during the Coronavirus pandemic during 4th May to 18th May 2020.

The report found people had good experiences of obtaining information and advice, although those with additional communication needs found this more difficult. There have been a range of experiences with accessing GP support, such as difficulties getting B12 injections, or positive experiences with phone consultations. People have reported that they have experienced delays and cancellations with their hospital appointments. Those who required maternity services were often confused about where to go for follow up visits as the GPs were restricting access. Those who received social care support are often left isolated and without the care that they need due to carers self-isolating.

No recommendations were made.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cancellation
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Referrals
Staffing - levels and training
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Health visitors including baby clinics
Maternity care
Community Mental Health Team (CMHT) and specialist MH services
Home care/domiciliary care including personal assistants and personal budgets

Details of people who shared their views

Number of people who shared their views
101
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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