If you were using a communication aid and motorised wheelchair how easy would it be to attend a hospital appointment at Hawkhurst Community Hospital?

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Summary of report content

Healthwatch Kent worked with one of their volunteers who has MS and uses a communication aid to test how an appointment at Hawkshurst Community Hospital would be for patients with similar communication needs.

The report covers:

  • How the staff helped the volunteer
  • The training staff have had on the AIS
  • Accessibility of written communication
  • Whether AIS details are included in referrals
  • Car parking and physical accessibility of the building

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General details

Local Healthwatch
Healthwatch Kent
Publication date
Type of report
Report
Key themes
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Parking and transport
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Mystery shopping
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
0
Sexual orientation
Not known
Types of disabilities
Physical or mobility impairment
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