"I was seen straightaway"- North Somerset residents' experience of the Pharmacy First service
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Healthwatch North Somerset wanted to understand local people's experience of and attitudes to Pharmacy First. They undertook a survey to which 150 people responded.
- 62% of survey respondents knew about the services from their GP surgery, 9% from the pharmacy and 8% press promotion
- 83% of survey respondents were referred from their GP surgery
- 78% of people that were referred to Pharmacy First thought that the service that referred them clearly explained why they were doing this
- 65% of the survey respondents reported that they attended Pharmacy First with one of the 7 conditions named
- Over 90% of the survey respondents reported being seen on the same day
- 16% of the survey respondents said they were unhappy with the level of privacy
- 67% of our respondents stated that they were satisfied with the service they received from Pharmacy First.
- 85% of our survey respondents said that they would rate the service overall at the level of between somewhat helpful or extremely helpful
- 60% of respondents who had used the service said that they would definitely recommend it to family and friends