How your stories have helped to improve services – December 2023
Download (PDF 753.16 KB)Summary of report content
Healthwatch Brighton and Hove report on how feedback they collected has helped to improve services between April and December 2023. During this time, they heard from nearly 300 people.
• They received nearly 300 enquiries to their helpline (phone calls, feedback through our website and emails). The majority of people were raising a concern or complaint about a service but people also sought advice and guidance about health and social care services.
• They spoke with 50 people at the Brunswick Festival (August 19th 2023), explaining more about what they do, and hearing about people’s ‘burning issues’.
• 13 people attended their Ageing Well event and shared their experiences of using services.
• They spoke to 11 people about maternity services, interviewed 45 about dementia services and 127 people about Direct Payments.
• They heard from over 40 people at an event exploring Patient Participation Groups.
• They have interviewed people about their experiences of pharmacy services, maternity, and the Lousia Martindale Building.
• They have spoken to over 100 people about the home care they receive.
• They were invited to attend and present at the Older Peoples’ Council and local Osteoporosis Meeting.