How you would like the Queen Elizabeth Hospital to communicate with you
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Healthwatch Norfolk was commissioned by the Queen Elizabeth Hospital (QEH) to find out about views on how the QEH should communicate with patients and the public about their health, the hospital and how they could be involved in making changes. They developed a survey to which 335 people responded. Feedback was also gathered from public focus groups and engagement with the QEH workforce.
The importance of sharing information in a variety of ways to reach people not only in a way that they prefer but also in a way that’s accessible. There is an unmet need to record communication preferences centrally, so patients don’t have to repeatedly request correspondence in different formats.
Most people don’t mind what kind of appointment they have if they don’t need to visit the hospital in person. A third of respondents would prefer to have a phone or video appointment.
Most people would like to be involved in future hospital changes and it was important that they could see the results of their feedback.