How residents view and use same day urgent care services - North Sedgemoor
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The Somerset ICB asked Healthwatch Somerset to gather the views of people living across the county on same day urgent care services. They did this by creating a countywide survey and by engaging with local people at community groups, libraries and other public spaces in Bridgwater, West Mendip, Frome, North Sedgemoor, Central Mendip, Taunton Dean, Yeovil, South Somerset West, South Somerset East, Chard, Ilminster and Crewkerne. This report presents the views of 22 people Healthwatch spoke to in North Sedgemoor.
Just under half of participants said they can’t think of anywhere other than Accident and Emergency (A&E) Department that offers same day urgent care services.
The majority of participants said they think they would need to see a healthcare professional on the same day if they were in a life threatening condition.
Participants displayed mixed levels of confidence in terms of how they feel about sourcing same day urgent care-related information.
People with visual or other impairments or those without a support system may be disadvantaged.
People shared largely positive same day urgent care experiences. All participants said they feel confident using the wider healthcare team for a same day concern.
Most participants shared that they dislike the GP appointment booking system as it results in long queues (either outside the practice or on the phone). Participants expressed concern over the lack of face-to-face appointments.
Participants said that if you live in Cheddar or Axbridge it’s particularly difficult to access Weston-super-Mare hospital as you can’t get there by bus.