How residents view and use same day urgent care services - Frome
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The Somerset ICB asked Healthwatch Somerset to gather the views of people living across the county on access to same day urgent care. Healthwatch did this by creating a countywide survey and by engaging with local people at community groups, libraries and other public spaces in Bridgwater, West Mendip, Frome, North Sedgemoor, Central Mendip, Taunton Dean, Yeovil, South Somerset West, South Somerset East, Chard, Ilminster and Crewkerne. This report presents the views of 24 people Healthwatch spoke to in Frome.
There is a lack of knowledge and awareness among participants of where to access same day urgent care services in Frome.
Participants have a good understanding of what conditions/ailments should be classed as urgent. The definition of urgent varies according to the individuals affected. For instance, any unexplained change in a baby could be considered urgent.
The majority of participants who said they feel confident finding information related to same day urgent care use the internet.
Participant experiences regarding the quality of care/service was largely positive.
Where more than one same day urgent care service had to be used, participants shared mixed experiences.
The majority of participants feel confident seeing the wider healthcare team for same day urgent care conditions.
There is an overwhelmingly negative attitude towards the GP appointment booking system, which does not seem to offer routine appointments.
Participants gave mixed responses to how they feel about the distance to travel to SDUC services. Complaints centred around bus links to Bath Royal United Hospital (RUH).