How people feel about living in Medway: Lordswood and Waldersdale

Healthwatch Medway spoke to 38 residents in Lordswood and Walderslade to understand how living in these areas affects their health and wellbeing. Residents described a mix of positive and negative experiences.

Positive aspects of living in the area

Residents most frequently praised the availability of local amenities, such as shops, cafes, health services, schools and libraries. Many also appreciated the convenience of being able to access what they need without travelling far. A strong sense of community was repeatedly highlighted, alongside appreciation for local green spaces, parks and opportunities for walking and cycling. Some residents valued reliable bus routes, the quietness of certain areas, the familiarity of long-term residence, and the general cleanliness and safety of their neighbourhoods.

Positive impacts on residents

Most people felt that their local area had a positive impact on their lives. Convenience made day‑to‑day life easier, particularly for older residents. Others reported benefits to their mental and physical health due to access to nature and opportunities for exercise. Some said the area contributed to reduced stress, emotional wellbeing, and better social connectedness. Feeling safe also played a role in improving quality of life for several residents.

Negative aspects of living in the area

The most commonly reported concern was anti-social behaviour, especially involving young people, bikes, e‑bikes and evening disturbances. Traffic problems, including unsafe driving and speeding, were also highlighted. Noise from motorbikes and cars, parking difficulties, and challenges accessing health services were recurring issues. Some residents felt the area was becoming overdeveloped and that environmental neglect—such as poor maintenance of public spaces—was worsening. Problems with roads, litter, a lack of police presence, limited amenities, and inconsistent public transport were also identified. A small number of residents said changing community demographics made them feel uncomfortable or unsafe.

Negative impacts on residents

Most respondents felt these issues affected them personally. Inconvenience—such as lengthy journeys, unreliable buses, or difficulty getting GP appointments—created daily challenges. Some described environmental or emotional impacts, including frustration, unhappiness or worry. Others felt less safe when travelling or going out at night. A few residents said these issues negatively affected their mental health or caused them to limit social activities.

Views on health and wellbeing

When thinking about health and wellbeing, residents most often mentioned local health services, followed by physical health, mental health, and lifestyle factors such as diet and exercise. Fresh air, time spent outdoors, and maintaining social connections were also considered important.

What would help improve health and wellbeing

Residents said they would benefit from improved access to GP appointments and broader health service improvements. Many also wanted greater safety, more police presence, better public transport, more affordable amenities such as gyms, and more opportunities for exercise. Some mentioned the need for better shops, parking, or activities for specific age groups.

Where residents get local information

Most people said they find out about local activities online, especially through Facebook. Others rely on word of mouth, newsletters such as Medway Matters, the library, or local noticeboards.

What could improve community health and wellbeing

Residents suggested better health services, more community spaces and youth clubs, more varied local entertainment, and more affordable sports facilities. They also called for improved amenities, stronger police presence, better public transport, safer driving, reduced building works, and better upkeep of public areas.