How does it feel for me during Covid-19? 3rd August

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Summary of report content

Healthwatch Leeds conducted a survey with 233 people, to find out how people in Leeds were keeping informed about care and treatment that had been paused under lockdown.

The report found that people reported a mixed experience relating to receiving information about their treatment. People preferred being informed via letter or a phone call. People reported struggling mental with the stresses of managing their own illness. Those who accessed services during the pandemic praised the staff for their care. For those who gave birth during the pandemic, there has been little follow-up support and difficulties accessing postnatal checks at the right time. Healthwatch Leeds have continued to hear about people’s difficulties in getting both routine and urgent dental care in Leeds.

No recommendations were made in this report.

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General details

Local Healthwatch
Healthwatch Leeds
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Maternity care
Care home

Details of people who shared their views

Number of people who shared their views
233
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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