How do local people want to receive information?

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Summary of report content

Healthwatch Rochdale carried out research into how people wanted to receive information after finding in previous research about the Covid-19 pandemic that some people weren’t happy with the information and advice they were given.  They received 683 responses.

Over half wanted to receive information by letter.  Over half of these people were White British, 27% from a minority ethnic community and 44% were aged 55 and over.  Over a quarter wanted to receive it by social media.

Over half wanted to pick up local newspapers and leaflets at the supermarket, and just over a quarter wanted to pick it up at the GP surgery.

Just over half wanted the information to be made more accessible to them.  A third wanted Easy Read and 7% wanted information to be translated into other languages.

Just over half said that the local council’s helpline numbers were important to them, followed by local support services at 44%.

The report has five recommendations about making information more accessible for everyone

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General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Health inequality
Written information, guidance and publicity
Accessibility and reasonable adjustments

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
683
Age group
13 to 15 years
16 to 17 years
18 to 24 years
25 to 49 years
65 to 79 years
Gender
All
Sexual orientation
Heterosexual / Straight
Gay men
Lesbians / Gay women
Does this report feature carers?
Not known
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