How are you doing? Covid-19 - November 2020

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Summary of report content

Healthwatch Luton reports on its feedback on how the Covid-19 pandemic affected services in November 2020.  During that period they received 66 pieces of feedback on this topic.

The main themes in the feedback were;

  • Lack of PPE within pharmacies was mentioned a few times
  • Attitudes of staff in a variety of settings GPs, pharmacies and the hospital
  • Tests results are still taking time to come through to patients
  • There were delays or concerns about blood tests and being able to access them
  • There were still concerns about accessing GPs
  • Communication between services, particularly from the hospital was mentioned

A survey to find out how people were feeling found that they were finding the pandemic stressful. 

The report also looks at feedback on flu vaccinations and test and trace.

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub
General Practice (GP)
General outpatients and hospital-based consultants
Care home

Details of people who shared their views

Number of people who shared their views
66
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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