Homecare check summary report

This is a summary report by Healthwatch Brighton and Hove. The piece looks at homecare in the local area.

Run in partnership with the local council, volunteers regularly interviewed people receiving homecare services that are fully or partly funded by the council. Findings are reported
monthly so they can share them with the care providers and assess service quality and safety.

This year, volunteers spoke with 225 people.

Although they remain largely positive about their carers and care packages, satisfaction levels have dipped slightly compared to the previous report in 2023. Significantly, the number of complaints has increased, and the council is working with the specific providers to address the concerns.