Home care: what people told Healthwatch about their experiences

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Summary of report content

Across England there are more than 5,500 home care providers, collectively helping an estimated 673,000 people to continue living independently within their communities.

Home care services help people live at home for longer by offering support, such as regular visits from a carer to help with personal care, getting dressed, using the toilet, shopping and preparing meals.

Healthwatch England's new report Home care services: What people told Healthwatch, analyses the experiences of 3,415 people, their families and front line staff across 52 local areas between August 2015 and June 2017. 

The report looks at:

  • Care planning
  • Skills and qualifications
  • Choice and consistency
  • Communication and feedback

 

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General details

Local Healthwatch
Healthwatch England
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Home care/domiciliary care including personal assistants and personal budgets

Details of people who shared their views

Number of people who shared their views
3,415
Does this report feature carers?
Yes
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