From HK to MK

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Summary of report content

Healthwatch Milton Keynes spoke with members of the Hong Kong community to better understand their experiences of accessing local health and care services. Their conversations focused on how easy it is to use local NHS services, what barriers exist, and how these might be improved.

The engagement identified these key themes and issues: 

Language and translation: Difficulty communicating with staff and limited Cantonese interpreter availability.

 Access and booking: GP appointments  were hard to get; early online openings and short booking windows. 

System navigations: Complex digital systems; long registration period for new patients. 

Cultural understanding: Health professionals often unaware of cultural nuances or Hong Kong specific health concerns. 

Mental health: Services perceived to be inaccessible due to stigma and language barriers.

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Health inequality
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)

Details of people who shared their views

Ethnicity
Asian / Asian British: Chinese
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