Hingham Surgery feedback report

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Summary of report content

Healthwatch Norfolk visited Hingham Surgery in June 2025 to speak with patients about their experience of health and social care services. They spoke to 25 people.

Healthwatch staff observed an external hatch for the dispensary which reduces foot traffic through the surgery.

Overall people were happy with the care they received, particularly praising staff for their kindness and helpfulness. Most people were able to get appointments when they needed them, but there was a concern about how the surgery would cope as the town grows.

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General details

Local Healthwatch

Healthwatch Norfolk

Publication date

Monday, July 21, 2025

Key themes

Booking appointments

Building, Decor and Facilities, including health and safety

Caring, kindness, respect and dignity

Parking and transport

Service organisation, delivery, change and closure

Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?

Primary research method used

Engagement event

Observation (eg Enter and View)

If an Enter and View methodology was applied, was the visit announced or unannounced?

N/A

Details of health and care services included in the report

General Practice (GP)

Details of people who shared their views

Number of people who shared their views

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