Hethersett Surgery feedback

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Summary of report content

Healthwatch Norfolk report on the feedback they gathered during engagement at Hethersett surgery.  They spoke to 14 people.

The report covers:

  • How reception staff dealt with enquiries from patients
  • observations about the building, waiting area, parking and facilities
  • People's concerns about booking timely appointments and using online triage systems

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Remote appointments and digital services
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
14
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