Hethersett Surgery Feedback

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Summary of report content

In September 2024 Healthwatch Norfolk visited Hethersett Surgery to speak with patients about their experience with health and social care services. From this visit they received 13 reviews for the surgery.

Overall, people had mixed feelings about their experiences of care at Hethersett Surgery with patients highlighting the friendliness of staff. However, many people felt that access to appointments was very limited with lots of people unable to see a doctor.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
13
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