Helpline enquiries to Healthwatch Brighton and Hove - 2024/25

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Summary of report content

Healthwatch Brighton and Hove report on key themes in the helpline enquiries they received in 2024/25.  During that period, the five leading areas of concerns and related complaints raised, in descending order were: 

1. Poor quality of care from a GP (58 people). 

2. Poor hospital care including ambulance waiting times, treatment waiting times, A&E, and poor communication of cancelled appointments (52). 

3. Lack of an NHS dentist including emergency dental care (25). 

4. Poor access to a GP appointment, including waiting times for appointments (23). 

5. Social care such as care at home and in care homes (18).

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General details

Local Healthwatch
Healthwatch Brighton And Hove
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cancellation
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Cost and funding of services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Ambulances and paramedics
Care home
Dentist
Emergency department (inc A&E)
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
228
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