Helpline enquiries to Healthwatch Brighton and Hove - 2023/24
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Healthwatch Brighton and Hove report on the helpline enquiries they received during 2023/24. During that period, they heard from 365 people.
The majority of people contacting the helpline were:
- Raising a concern or negative experiences about a service (197).
- Raising formal complaints (31).
- Requesting information (92).
- Making compliments about a service (40).
The five leading areas of concerns and related complaints raised, in descending order were:
- Poor quality of care from a GP (49).
- Poor hospital care including ambulance waiting times, treatment waiting times and poor communication of cancelled appointments (46).
- Poor access to a GP appointment – including waiting times for appointments (34).
- Lack of an NHS dentist including emergency dental care (26)
- Concerns about the Emergency Department at the Royal Sussex County Hospital (13).