Healthwatch Southampton GP website audit 2023

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Summary of report content

Healthwatch Southampton undertook a GP website audit for all NHS practice websites in Southampton. The audit evaluated websites’ accessibility and useability against 36 criteria which have been developed by NHS England. The website audit took place between 1 September 2023 and 15 September 2023. The audit evaluated 25 practice websites.

Overall, the GP website audit identified significant variations in the accessibility and useability of GP websites within Southampton. However, the audit found common areas of best practice and improvement. The website areas that most often performed well were the principles of web design, such as having a visible practice logo, contact us page, accessibility statement and main menu. 

Key areas of improvement were:

• The main menu and homepage’s content

• The text’s reading age

• Pharmacy information

• Website search tools

• Physical access information

• Information on the contact page. 

As a result of this work, Healthwatch Southampton intend to provide each practice with a detailed website report to help them improve the information, and accessibility of their website which will help their patients.

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General details

Local Healthwatch
Healthwatch Southampton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Other
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Mystery shopping
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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